Terms and Conditions

Last updated: 7 September 2026

1. Introduction

These Terms and Conditions govern your access to and use of www.tellgategroup.org, including any purchases, enquiries, accounts, services and transactions completed through the website.

The website is owned and operated by Tellgate Limited, trading as Tellgate Computers (“Tellgate,” “we,” “us” or “our”).

By accessing the website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these terms, please do not use the website.

Nothing in these Terms and Conditions excludes or restricts any right or remedy that cannot lawfully be excluded under Nigerian consumer-protection law.

2. Business Information

Business name: Tellgate Computers
Legal entity: Tellgate Limited
Website: www.tellgategroup.org
Email: info@tellgategroup.org
Telephone: +234 902 623 0505
Address: No. 2 Olu Koleosho Street, Computer Village, Ikeja, Lagos State, Nigeria

3. Eligibility to Use the Website

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through the website.

If you place an order on behalf of a company, school, government organisation or another entity, you confirm that you have authority to act on its behalf.

Individuals under 18 may only use the website with the involvement and permission of a parent or legal guardian.

4. Products and Services

Tellgate sells technology products and may provide related services, including:

• Laptops and desktop computers;
• Printers and projectors;
• Computer components and accessories;
• Storage devices;
• Networking equipment;
• Starlink products and related services;
• Computer repairs and upgrades;
• IT consultation; and
• Technical support.

The availability of a product or service may change without notice.

Certain services, installations, repairs, configurations or customised orders may be governed by additional written terms supplied before the work begins.

5. Product Information

We take reasonable steps to ensure that product names, photographs, specifications, descriptions, prices and availability are accurate.

However:

• Product colours may appear differently depending on your screen;
• Manufacturers may revise specifications or packaging;
• Product photographs may include accessories that are not included;
• Images may be illustrative;
• Minor errors may occasionally occur; and
• Stock information may not always update immediately.

The written description and confirmed invoice should be used to determine what is included in an order.

If a material error affects a product you ordered, we will contact you before fulfilment and allow you to confirm the corrected order or receive an appropriate refund.

6. Product Compatibility

You are responsible for checking that a product is compatible with your existing device, software, electrical requirements, network or intended use before purchasing it.

Where you inform us of a specific intended purpose and rely on our recommendation, we will take reasonable care to recommend a suitable product.

Please seek clarification before placing an order if you are uncertain about:

• Hardware compatibility;
• Operating-system support;
• Voltage requirements;
• Upgrade limitations;
• Ports and connections;
• Software requirements; or
• Network compatibility.

7. Prices

All prices are displayed in Nigerian naira unless stated otherwise.

Technology-product prices may change because of exchange rates, supplier prices, taxes, import costs and market conditions.

A price displayed online is not guaranteed until Tellgate accepts the order and confirms the invoice.

Where a clear pricing error occurs, we may correct the error before dispatch. You will be given the option to accept the corrected price or cancel the affected item and receive a refund of any amount already paid for it.

We will not alter the price of an accepted and fully paid order without the customer’s agreement, except where required by law.

8. Orders

Submitting an order through the website constitutes an offer to purchase the selected products.

After an order is submitted, you may receive an automated acknowledgement. This acknowledgement confirms receipt but does not necessarily mean the order has been accepted.

An order is accepted when Tellgate:

• Confirms the product’s availability;
• Verifies the price and payment;
• Issues an order confirmation or invoice; and
• Begins processing the order for collection or delivery.

We may decline or cancel an order where:

• The product is unavailable;
• Payment cannot be verified;
• The supplied information is incomplete or inaccurate;
• Fraud or unauthorised activity is suspected;
• A material pricing or product-information error occurred;
• Delivery cannot reasonably be completed; or
• The transaction would violate applicable law.

Where we cancel a paid order, the customer will receive an appropriate refund.

9. Customer Information

You must provide complete and accurate:

• Name;
• Telephone number;
• Email address;
• Billing information;
• Delivery address; and
• Any information reasonably required to fulfil the order.

Tellgate is not responsible for delays, additional costs or failed deliveries caused by incorrect or incomplete information supplied by a customer.

Please notify us promptly if your order or contact details change.

10. Customer Accounts

You may be permitted to create a customer account.

You are responsible for:

• Keeping your password confidential;
• Restricting access to your device and account;
• Providing accurate account information; and
• Notifying us immediately of suspected unauthorised access.

You must not impersonate another person, create an account using false information or use another person’s payment details without permission.

We may suspend or close an account used fraudulently, unlawfully or in serious violation of these terms.

11. Payments

Available payment methods will be shown during checkout or communicated by Tellgate.

Payments may be processed through banks, payment gateways or other approved financial-service providers. Their independent terms and privacy policies may apply.

An order will not be processed as fully paid until the payment has been successfully received and verified.

Customers must not send money to an account that has not been displayed on the official website, invoice or confirmed Tellgate communication channel.

Tellgate will not request a customer’s card PIN, online-banking password or one-time password.

12. Failed, Reversed or Duplicate Payments

If a payment fails, is reversed or remains pending, the order may be suspended until payment is confirmed.

If you believe you were charged more than once, contact Tellgate with:

• Your full name;
• Order number;
• Transaction reference;
• Payment date; and
• Evidence of the duplicate debit.

Refunds for failed or duplicate transactions may depend on confirmation from the relevant bank or payment provider.

13. Order Cancellation

You may request cancellation before an order is dispatched, collected or customised.

Cancellation is not automatic after processing has begun. Reasonable and properly disclosed costs already incurred in preparing, configuring or transporting the order may be deducted where permitted by law.

Custom-configured, specially sourced or personalised products may not be cancellable once work or procurement has begun, except where the product is defective, incorrectly supplied or another statutory right applies.

To request cancellation, contact Tellgate immediately and provide your order number.

14. Delivery

Tellgate may deliver directly or through an independent logistics provider.

Indicative delivery times are:

• Within Lagos: Same-day delivery may be available for eligible confirmed orders; and
• Outside Lagos: Approximately 24–48 hours, depending on the destination and logistics provider.

These timeframes are estimates and not absolute guarantees.

Delivery may be affected by:

• Product availability;
• Payment-confirmation delays;
• Incorrect addresses;
• Traffic or road conditions;
• Weather;
• Public holidays;
• Security restrictions;
• Courier operations; or
• Events outside Tellgate’s reasonable control.

We will make reasonable efforts to communicate significant delays.

15. Delivery Charges

Delivery charges may depend on the destination, package size, product weight, delivery speed and logistics provider.

The applicable charge should be displayed during checkout or communicated before dispatch.

Where a destination requires an additional charge that was not automatically calculated, the customer will be informed before delivery proceeds.

16. Receiving and Inspecting an Order

You or an authorised recipient should inspect the package as soon as it is delivered.

Where reasonably possible, check:

• The product name and model;
• Quantity;
• Physical condition;
• Included accessories;
• Serial number;
• Packaging condition; and
• Whether the product corresponds with the order.

Report visible damage, missing items, incorrect products or delivery discrepancies promptly and provide photographs or video where available.

Signing a delivery record does not remove any statutory right relating to a hidden defect that could not reasonably have been identified during delivery.

17. Risk and Ownership

Responsibility for physical loss or damage passes to the customer when the order is delivered to the customer or an authorised recipient, subject to applicable law.

Legal ownership of the product passes after Tellgate receives full payment.

Where a customer independently appoints a courier that Tellgate did not offer or control, responsibility for transportation may pass when the order is handed to that courier, subject to applicable law.

18. Product Warranty

Unless a product page, invoice or warranty document states otherwise, products sold by Tellgate may include a 12-month warranty.

The applicable warranty may be provided by Tellgate, the manufacturer, distributor or authorised service centre.

Warranty coverage generally applies to verified manufacturing faults arising during normal use. It does not ordinarily cover:

• Accidental or physical damage;
• Liquid damage;
• Fire, excessive heat or moisture;
• Power surges or incorrect voltage;
• Misuse, neglect or unauthorised modification;
• Damage caused by incompatible accessories;
• Malware or software-related problems;
• Normal wear and tear;
• Loss of files or data;
• Removed or altered serial numbers;
• Broken seals where warranty conditions prohibit opening; or
• Repairs performed by an unauthorised person.

The warranty terms supplied with the particular product will apply alongside the customer’s statutory rights.

19. Warranty Claims

To submit a warranty claim, the customer may be required to provide:

• Proof of purchase;
• Order or invoice number;
• Product serial number;
• A clear description of the problem;
• Photographs or video of the fault; and
• The product and included accessories where relevant.

The product may be inspected or tested before a remedy is approved.

Tellgate will not reject a valid statutory claim merely because original packaging is unavailable where the packaging is not reasonably necessary to assess or return the product.

Customers should back up and remove personal data before submitting a device for assessment or repair.

20. Defective, Damaged or Incorrect Products

If a product is unsafe, defective, materially different from its description or unsuitable for a specific purpose communicated to and accepted by Tellgate, contact us within a reasonable time.

Subject to inspection and applicable law, an appropriate remedy may include:

• Repair;
• Replacement;
• Refund; or
• Another resolution agreed with the customer.

Nothing in this policy removes any remedy available under the Federal Competition and Consumer Protection Act or another applicable law.

Tellgate may reject claims relating solely to damage caused after delivery by misuse, accident, unauthorised repairs or failure to follow the manufacturer’s instructions.

21. Returns and Exchanges

Before returning a product, contact Tellgate to obtain return instructions. Sending a product without notice may delay inspection and resolution.

Returned products should include all reasonably available:

• Accessories;
• Manuals;
• Warranty documents;
• Promotional items; and
• Proof of purchase.

A non-defective product returned solely because the customer changed their mind may be accepted only where agreed by Tellgate, permitted by law and returned unused, complete and in resalable condition.

Reasonable restocking, delivery or processing costs may apply to a discretionary change-of-mind return if disclosed and legally permitted.

These conditions do not restrict the customer’s statutory right to return defective, unsafe, incorrectly described or improperly supplied goods.

22. Refunds

Approved refunds will ordinarily be issued through the original payment method or another agreed lawful method.

Processing time may depend on the bank, card issuer or payment provider.

Delivery, installation or service charges may be refundable where Tellgate failed to provide the relevant service or where required by law.

Tellgate does not operate a blanket “no refunds” policy.

23. Repairs, Upgrades and Technical Services

Before accepting a device for repair or upgrade, Tellgate may:

• Inspect the device;
• Diagnose the reported issue;
• Provide an estimate;
• Explain the proposed work; and
• Request the customer’s approval.

An estimate may change if inspection reveals additional faults or required components. Additional work will not proceed without customer approval.

The customer is responsible for backing up important files before submitting a device.

Although reasonable care will be taken, Tellgate will not be responsible for unavoidable data loss arising from a pre-existing fault, damaged storage device or authorised repair process, except where the loss results from Tellgate’s negligence or where liability cannot lawfully be excluded.

Any replaced part requested by the customer must be collected within the agreed period unless it must be retained, returned to a manufacturer or safely disposed of.

24. Software and Digital Products

Software may be subject to separate licence terms imposed by its developer or publisher.

Customers must use properly licensed software. Tellgate does not support software piracy, unauthorised activation tools or unlawful copying.

Software licences, activation codes and downloadable products may be non-returnable after delivery or activation, except where defective, incorrectly supplied or otherwise required by law.

25. Promotions and Discount Codes

Promotions may be subject to:

• Specified dates;
• Product limitations;
• Stock availability;
• Customer or quantity limits; and
• Additional published conditions.

Discount codes cannot be exchanged for cash and may not be combined unless expressly permitted.

Tellgate may withdraw or correct a promotion affected by fraud, technical error or inaccurate information, without affecting already completed lawful purchases.

26. Acceptable Use of the Website

You must not:

• Use the website for unlawful or fraudulent activity;
• Attempt to gain unauthorised access to an account, server or database;
• Introduce malware, malicious code or harmful content;
• Interfere with the website’s security or operation;
• Scrape or copy the website through automated means without permission;
• Submit false reviews or misleading information;
• Impersonate Tellgate or another person;
• Use website content to deceive customers; or
• Infringe any intellectual-property or privacy right.

We may restrict access where misuse is reasonably suspected.

27. Intellectual Property

The website’s original design, text, graphics, photographs, videos, product descriptions and other content belong to Tellgate or its licensors and are protected by applicable intellectual-property laws.

You may view and use the website for personal and legitimate purchasing purposes.

You may not reproduce, republish, sell, modify, distribute or commercially exploit protected website content without prior written permission.

Third-party trademarks and product names belong to their respective owners. Their appearance does not imply ownership by Tellgate.

28. Reviews and Customer Content

If you submit a review, photograph, comment or testimonial, you confirm that:

• It reflects your genuine experience;
• It is accurate to the best of your knowledge;
• You have the right to submit it;
• It does not violate another person’s rights; and
• It is not unlawful, abusive, defamatory or misleading.

You grant Tellgate permission to display and reproduce the submitted content for business and promotional purposes, subject to applicable privacy law.

We may remove content that violates these terms, but we will not suppress a genuine negative review merely because it is critical.

29. Third-Party Services and Links

The website may contain links to payment providers, manufacturers, social-media platforms, logistics companies or other independent services.

Tellgate is not responsible for the content, availability, privacy practices or independent actions of a third-party website or service that it does not control.

You should review the relevant third party’s terms before using its service.

30. Website Availability

We aim to keep the website available and secure but do not guarantee uninterrupted or error-free access.

Access may be temporarily interrupted by:

• Maintenance;
• Software updates;
• Hosting failures;
• Security incidents;
• Network problems; or
• Events outside our reasonable control.

We may update, suspend or withdraw part of the website where reasonably necessary.

31. Limitation of Liability

To the maximum extent permitted by law, Tellgate will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the transaction was made.

Tellgate is not responsible for loss caused by:

• Customer misuse;
• Unauthorised product modification;
• Failure to follow instructions;
• Incompatible third-party equipment;
• Customer-supplied inaccurate information;
• An independent third party outside our reasonable control; or
• Events beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, gross negligence, personal injury, defective or unsafe products, breach of mandatory consumer rights or any liability that cannot lawfully be excluded.

32. Indemnity for Unlawful Use

Where permitted by law, you agree to be responsible for loss reasonably suffered by Tellgate because of your fraudulent, unlawful or deliberately harmful use of the website.

This clause does not make a customer responsible for Tellgate’s negligence, legal violations or failure to meet its obligations.

33. Privacy

Our collection and use of personal information are governed by the Tellgate Privacy Policy published on the website.

By using the website, you acknowledge that you have been given access to that policy.

34. Events Beyond Our Reasonable Control

Tellgate will not be responsible for a delay or failure caused by events reasonably outside its control, including natural disasters, civil unrest, government restrictions, internet failures, transport disruption, strikes, security incidents or major supply-chain interruptions.

We will take reasonable steps to reduce the effect of such an event and resume affected obligations when practicable.

35. Complaints and Dispute Resolution

If you have a complaint, contact Tellgate and provide:

• Your name and contact information;
• Order or invoice number;
• A description of the issue;
• Your preferred resolution; and
• Supporting evidence.

We will review the complaint and attempt to resolve it fairly.

If a consumer complaint is not resolved, the customer may approach the Federal Competition and Consumer Protection Commission or another competent authority.

36. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

The parties should first attempt to resolve disputes through good-faith communication or another mutually agreed dispute-resolution process.

Where a dispute cannot be resolved, it may be submitted to a court of competent jurisdiction in Nigeria.

Nothing in this clause unlawfully prevents a consumer from approaching an appropriate regulator or court.

37. Changes to These Terms

Tellgate may update these Terms and Conditions to reflect changes in its services, operations or legal obligations.

The revised version will be published on the website with an updated effective date.

Changes will not retrospectively remove rights that arose from a completed transaction.

38. Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

39. No Waiver

If Tellgate delays or fails to enforce a provision, that does not permanently waive its right to enforce the provision later.

40. Entire Agreement

These Terms and Conditions, together with the applicable product page, confirmed invoice, warranty terms, Privacy Policy and any expressly agreed written terms, form the agreement between Tellgate and the customer.

If specific written terms for an order conflict with these general terms, the specific terms will apply to that order to the extent permitted by law.

41. Contact Information

For questions, order support, returns or complaints, contact:

Tellgate Computers
Email: info@tellgategroup.org
Telephone: +234 902 623 0505
Address: No. 2 Olu Koleosho Street, Computer Village, Ikeja, Lagos State, Nigeria
Website: www.tellgategroup.org