Privacy Policy

Last updated: 7 September 2026

1. Introduction

Tellgate Limited, trading as Tellgate Computers (“Tellgate,” “we,” “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you:

• Visit or use www.tellgategroup.org;
• Create an account;
• Purchase or enquire about a product;
• Contact our customer-support team;
• Subscribe to our communications;
• Visit our physical store;
• Interact with our advertisements or social-media pages; or
• Use any other service provided by Tellgate.

This policy applies to customers, website visitors, prospective customers, suppliers, service providers and other individuals whose personal data we process.

2. Who We Are

Business name: Tellgate Computers
Legal entity: Tellgate Limited
Website: www.tellgategroup.org
Email: info@tellgategroup.org
Telephone: +234 902 623 0505
Address: No. 2 Olu Koleosho Street, Computer Village, Ikeja, Lagos State, Nigeria

Tellgate is responsible for determining how and why personal data collected through its website and business operations is processed.

3. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal identification information

• Full name;
• Username or customer-account details;
• Billing and delivery addresses;
• Email address;
• Telephone or WhatsApp number; and
• Other information you provide when contacting us.

Order and transaction information

• Products purchased or requested;
• Order number;
• Purchase history;
• Payment status;
• Delivery instructions;
• Warranty information;
• Returns and refund records; and
• Customer-support communications.

Payment information

Payments may be processed by approved banks, payment gateways or other financial-service providers.

Tellgate does not ordinarily store your complete debit or credit card details. Payment providers may collect and process your payment information under their respective privacy policies and security standards.

Technical and website information

When you visit our website, we may automatically collect:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Time spent on the website;
• Approximate location;
• Cookie identifiers; and
• Website interaction and diagnostic data.

Marketing and communication information

We may collect:

• Your communication preferences;
• Responses to promotions;
• Newsletter subscription status;
• Advertising interactions; and
• Records of your consent or withdrawal of consent.

Information from third parties

We may receive information from:

• Payment processors;
• Delivery and logistics companies;
• Analytics providers;
• Advertising platforms;
• Social-media platforms;
• Business partners; and
• Fraud-prevention or identity-verification services.

4. How We Collect Your Information

We collect personal data when you:

• Create or update an account;
• Place an order;
• Complete a checkout or enquiry form;
• Contact us through telephone, email, WhatsApp or live chat;
• Request technical support or warranty service;
• Subscribe to marketing communications;
• Participate in a promotion or survey;
• Interact with our social-media pages;
• Visit our physical location; or
• Browse our website and accept applicable cookies.

We may also receive information automatically through cookies and similar technologies.

5. How We Use Your Information

We may use your personal data to:

• Create and manage your customer account;
• Process and confirm orders;
• Verify and record payments;
• Deliver purchased products;
• Provide order updates;
• Respond to enquiries;
• Provide technical and after-sales support;
• Administer warranties, returns and refunds;
• Maintain accurate sales and customer records;
• Personalise your shopping experience;
• Improve our website, products and services;
• Analyse website traffic and customer behaviour;
• Detect fraud, abuse and security threats;
• Send promotional communications where permitted;
• Measure the effectiveness of advertising campaigns;
• Comply with legal, accounting and regulatory obligations;
• Establish, exercise or defend legal claims; and
• Protect Tellgate, its customers and the public.

We will not use your personal information for an unrelated purpose without an appropriate lawful basis or, where required, your consent.

6. Lawful Bases for Processing

Depending on the circumstances, we process personal data on one or more of the following grounds:

Contract

Processing may be necessary to fulfil an order, deliver a product, provide support or take steps you request before entering into a transaction.

Consent

We may rely on your consent for optional marketing communications, non-essential cookies or another activity for which consent is legally required.

You may withdraw your consent at any time. Withdrawal will not affect processing lawfully completed before your consent was withdrawn.

Legal obligation

We may process information to comply with tax, accounting, consumer-protection, regulatory, security or other legal requirements.

Legitimate interest

We may process information where reasonably necessary to operate and improve our business, prevent fraud, secure our systems, understand customer needs or promote relevant products, provided that our interests do not override your rights and freedoms.

Protection of vital interests or public interest

Where legally applicable, we may process information to protect an individual’s vital interests or perform a task carried out in the public interest.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning correctly;
• Remember shopping-cart contents and account preferences;
• Maintain website security;
• Understand how visitors use the website;
• Measure website performance;
• Personalise content; and
• Support advertising and campaign measurement.

Essential cookies may operate because they are required for the website to function. Where legally required, analytics and advertising cookies will only be used after you provide consent.

You may control cookies through our cookie banner or your browser settings. Disabling certain cookies may prevent parts of the website from functioning properly.

8. Marketing Communications

Where permitted by law, we may send you information about products, special offers, technology advice and company updates through email, SMS, telephone, WhatsApp or similar channels.

You may stop receiving marketing communications at any time by:

• Using the unsubscribe option in the message;
• Replying with an opt-out request; or
• Contacting us at info@tellgategroup.org.

Opting out of marketing will not stop essential communications relating to an existing order, payment, warranty claim or customer-support request.

9. When We Share Personal Information

We may share relevant personal data with trusted third parties, including:

• Payment processors and financial institutions;
• Delivery and logistics providers;
• Website-hosting and cloud-service providers;
• IT support and cybersecurity providers;
• Website analytics and advertising platforms;
• Email, SMS, WhatsApp and communication providers;
• Professional advisers, auditors and insurers;
• Government, regulatory and law-enforcement authorities;
• Business partners involved in fulfilling your request; and
• A purchaser, investor or successor where Tellgate undergoes a lawful business transaction.

These parties should only receive information reasonably necessary to perform their functions and must process it in accordance with applicable law and their contractual responsibilities.

We do not sell personal data to third parties for money.

10. Social Media and External Links

Our website may contain links to social-media platforms, payment providers, manufacturers or other third-party websites.

Tellgate does not control the privacy or security practices of independent third parties. You should review the privacy policy of any external website or service before submitting personal information.

Interactions with Tellgate through Facebook, Instagram, WhatsApp, Google or another platform may also be governed by that platform’s terms and privacy policy.

11. International Data Transfers

Some service providers used by Tellgate may store or process information outside Nigeria.

Where personal data is transferred across national borders, we will take reasonable steps to ensure that the transfer is permitted under applicable data-protection law and that appropriate safeguards are in place.

These safeguards may include contractual protections, transfers to jurisdictions with adequate protection or another legally recognised transfer mechanism.

12. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Accidental loss;
• Improper disclosure;
• Alteration;
• Misuse; and
• Destruction.

Our safeguards may include access controls, secure connections, backups, software updates, monitoring and restrictions on who may access personal data.

However, no website, database, internet transmission or storage system is completely secure. We cannot guarantee absolute security.

Customers are responsible for keeping their passwords and account credentials confidential. Please contact us immediately if you suspect unauthorised use of your account.

13. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Complete transactions;
• Provide warranty or customer support;
• Maintain business and accounting records;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements; and
• Comply with legal or regulatory obligations.

Retention periods may differ according to the type of information, applicable law and the nature of our relationship with you.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

14. Your Data-Protection Rights

Subject to applicable law and any lawful limitations, you may have the right to:

• Ask whether we process your personal data;
• Request access to your personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal data;
• Request restriction of certain processing;
• Object to processing based on legitimate interests;
• Object to direct marketing;
• Withdraw consent;
• Request the transfer of eligible information in a usable format;
• Challenge certain decisions made solely through automated processing; and
• Lodge a complaint with the Nigeria Data Protection Commission.

We may request information necessary to verify your identity before acting on a request. We will respond within the period required by applicable law.

Some requests may be limited where retaining or processing the information is required by law, necessary to complete a contract, protect another person’s rights or establish or defend a legal claim.

15. Automated Decision-Making

Tellgate does not intend to make decisions that produce legal or similarly significant effects on customers solely through automated processing.

If this changes, we will provide appropriate information about the process, its likely consequences and the rights available to affected individuals.

16. Children’s Privacy

Our products and services are intended primarily for adults and organisations capable of entering into valid commercial transactions.

We do not knowingly collect personal data directly from children without appropriate parental or guardian authorisation where required by law.

If you believe a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.

17. Accuracy of Your Information

You are responsible for ensuring that the information you provide is accurate and current.

Please update your account details or notify us whenever your telephone number, email address, delivery address or other relevant information changes.

Tellgate will not be responsible for delivery failures or service delays caused by incorrect or outdated information supplied by a customer.

18. Personal-Data Breaches

Where a personal-data breach occurs, Tellgate will assess its nature, scope and potential effect.

We will take reasonable steps to contain and investigate the incident and, where required by law, notify the Nigeria Data Protection Commission and affected individuals.

19. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can investigate and respond.

You also have the right to submit a complaint to the:

Nigeria Data Protection Commission
Website: www.ndpc.gov.ng

Contacting Tellgate first does not prevent you from exercising your right to approach the Commission.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.

The revised policy will be published on this page with an updated effective date. Where a change materially affects how we use personal data, we may provide additional notice where reasonably practicable or legally required.

We encourage you to review this page periodically.

21. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal data, contact:

Tellgate Computers
Email: info@tellgategroup.org
Telephone: +234 902 623 0505
Address: No. 2 Olu Koleosho Street, Computer Village, Ikeja, Lagos State, Nigeria
Website: www.tellgategroup.org

Please use the subject line “Privacy Request” when contacting us by email.